Shipping policy
At Urbanen, we aim to deliver your orders safely and on time. Please read our Shipping Policy carefully before placing an order on our website.
Order Processing Time
All orders are usually processed and dispatched within 1 to 2 business days after order confirmation.
Orders placed on Sundays or public holidays may be processed on the next working day.
Delivery Time
Once the order is dispatched, delivery usually takes 3 to 7 business days depending on the delivery location and courier service availability.
Delivery timelines may vary for remote locations, high-demand periods, festivals, weather conditions, or courier-related delays.
Shipping Charges
Urbanen offers free shipping on orders of ₹999 or above.
For orders below ₹999, a shipping charge of ₹100 may apply at checkout.
Shipping charges, if applicable, will be shown clearly before order confirmation.
Delivery Locations
Currently, we ship orders across India.
We do not offer international shipping at the moment.
Order Tracking
Once your order is shipped, tracking details will be shared with you through SMS, email, or WhatsApp, depending on the details provided at the time of placing the order.
You can use the tracking details to check the delivery status of your order.
Delivery Attempts
Our courier partner will attempt to deliver the order to the address provided by you.
If the delivery fails due to customer unavailability, incorrect address, incomplete address, or phone number not reachable, the order may be returned to us.
In such cases, additional shipping charges may apply for re-shipping the order.
Incorrect or Incomplete Address
Urbanen will not be responsible for delayed delivery or failed delivery if the customer provides an incorrect or incomplete shipping address.
Please ensure that your full address, pin code, and contact number are correct before placing the order.
Damaged or Tampered Package
If you receive a package that appears damaged, opened, or tampered with at the time of delivery, please do not accept the package if possible.
If the package has already been accepted, please contact us within 48 hours of delivery with your Order ID, photos of the package, and an unboxing video if available.
Email us at sovairaapparels@gmail.com.
Delay in Delivery
While we try our best to deliver orders within the estimated timeline, delays may happen due to courier issues, weather conditions, public holidays, strikes, natural events, or other situations beyond our control.
Urbanen will not be liable for delays caused by courier partners or external circumstances.
Order Cancellation Before Shipping
Orders can be cancelled only before they are shipped.
Once the order has been dispatched, cancellation will not be possible.
To request cancellation before dispatch, please contact us as soon as possible at sovairaapparels@gmail.com.
Contact Us
For any shipping-related queries, please contact us at:
Email: sovairaapparels@gmail.com
Our team will review your query and respond as soon as possible.